Once you place your order, our team gets to work on planning out your meals. Because we source fresh, local ingredients, we need to start the planning phase early Thursday morning the week before your order arrives on your doorstep. We place the order for ingredients, receive them, prepare them, cook and seal your meals. We then package and ship your meals out to you. With that in mind, here is some more information on our refund policy:
Cancel before our order cut-off date: If you cancel before our cut-off date (Wednesday at midnight the week before your delivery – 7-10 days before delivery) we’re happy to refund you the total amount of your order.
Cancel less than 10 days before your delivery: Once it’s past 10 days before your delivery, we cannot cancel, change or refund your order.
All delivery dates are estimates and are non-contractual. Delays of packages in transit are taken into account when calculating shipment refrigeration requirements. Delays prior to or during shipping should be expected and planned for, and do not provide grounds for refusal of shipments, order cancellations, or refund requests.
Once you’ve received your order, there are no refunds on the meals that you have received. Damaged or missing items must be communicated to us in writing within 24 hours of receipt. Damage claims must be accompanied by photos, including photos of any damage to the shipping box exterior to be eligible for replacement or refund. We reserve the right to refund or replace a missing or damaged item at our option.
If there is an issue with delivery, we can file a claim with FedEx on your behalf and ensure that your meals are delivered as soon as possible.
Additionally, if there are any quality control issues with your meals, please contact us so that we can provide a resolution for you. You can contact our customer service team at (617) 535-5300 or send an email through the contact us page of our website, and a service representative will be happy to help you.
Gift certificate amounts purchased through our website never expire but the original amount paid is non-refundable after 30 days from the original purchase date.