Once you place your order, our team gets to work on planning out your meals. Because we source fresh, local ingredients, we need to start the planning phase early Thursday morning the week before your order arrives on your doorstep. We place the order for ingredients, receive them, prepare them, cook and seal your meals. We then package and ship your meals out to you. With that in mind, here is some more information on our refund policy:
Cancel before our order cut-off date: If you cancel before our cut-off date (Wednesday at midnight the week before your delivery – 7-10 days before delivery) we’re happy to refund you the total amount of your order.
Cancel less than 10 days before your delivery: Once it’s past 10 days before your delivery, we cannot cancel, change or refund your order.
Once you’ve received your order, there are no refunds on the meals that you have received.
If there is an issue with delivery, we can file a claim with FedEx on your behalf and ensure that your meals are delivered as soon as possible.
Additionally, if there are any quality control issues with your meals, please contact us so that we can provide a resolution for you. You can contact our customer service team at (617) 535-5300 or send an email through the contact us page of our website, and a service representative will be happy to help you.